HP will reimburse customers who bought PCs with new Intel chips

4 February 2011 | In News | 153 views | By

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A HP anunciou hoje que reembolsará os consumidores que compraram computers equipados com os chips Sandy Bridge da Intel que apresentaram falhas. Despite this, the company claims that only a “small part” PCs were affected.

According to the company, os consumidores poderão devolver o computer, and then receive the full amount paid, ou trocá-lo por outro computer semelhante da mesma marca.

calculadora hpIntel announced earlier this week that he had found a flaw in the Sandy Bridge chips, newly released during the Consumer Electronics Show (CES) 2011. The defect was discovered after the company had already sold more than 100 mil chips para diversos fabricantes de computers, including HP, Dell and, in Brazil, the Positive – one of the first to announce models with the new chips in Brazil.

HP said that the flaw affects certain models of desktop computers (desktops) and notebooks, as well as a desktop model to the market of small and medium-sized enterprises, sold in Europe and Africa. The company stopped producing new computers with the chip on the last Monday, In addition to stop sales.

Dell also announced today an official Communique in which claims that four models of computers in your line using the new Intel chips. Are they: XPS 8300, Vostro 460, Alienware M17x and Alienware Aurora, launched last week in Brazil.

“We are committed to these consumers who have already bought one of these products”, said the company in the news. Product sales were suspended, However, a Dell ainda não divulgou informações detalhadas sobre a possibilidade de os consumidores trocarem os produtos por other semelhantes ou receberem reembolso.

In the case of Positive, only the Premium model computer Essential 9000 had come to the market until the announcement of the failure. The company informed, in official statement, you are contacting consumers to replace the machines.

In Ivaiporã-PR, Computer engineer, Workgroup Administrator Tips in General. Passionate about technology and Informatics.

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