Complaints about Telecom services increase

10 may 2011 | In News | 297 views | By

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The national agency of Telecommunications (Anatel) unveiled on Sunday (08/05) that complaints against telecom operators have increased 35,7%, reaching out to 153,7 thousand complaints. In the same period of the previous year, were carried out 113,2 thousand.

reclamacao telefoneSecond a Agência Brasil, Broadband complaints were the fastest grow: of 15,06 thousand to 24,2 thousand, i.e., an advance of 60,8%.

Complaints about the services increased subscription TV 48,1% and were 5,52 thousand to 8,81 thousand. Já para telephony fixa, complaints have risen 38,3%: of 38,2 thousand in February 2010 for 52,8 thousand. In the mobile telephony growth was 26% – the complaints have increased from 51,7 thousand to 65,4 mil this year.

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