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After 6 years, Vivo is fined for shoddy service

10 March 2012 | In News | 247 views | By

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vivo failA operadora de telephony móvel Vivo foi condenada a pagar uma multa de R$ 4,1 million ao governo por ter descumprido as metas de quality defined for the period October 2005 to September 2006.

Although the occurrence had six years, only yesterday the National Telecommunications Agency (Anatel) published the decision in the Official Gazette.

This is because the time limit has been finalized now that the company would have to appeal within the allowed steps in the European Environment Agency. With the completion of the internal process in Anatel, the carrier decided that will appeal to justice, According to Vivo's advice.

Part of the targets set by the Government items such as maximum rate of complaint, call center response time, call interruption, deadline for response to user, sending of accounts with errors and deadline for repairs, between other. THE money da multa, If paid by company, will be forwarded to the National Treasury.

“Vivo is the company with the best result in the ranking of IDA between mobile operators with expertise in national 34 of 35 months of existence of the index”, He said the company, Noting that the last bookmark disclosed by Anatel was with November data. The information is the newspaper O Estado de S. Paul.

With info information abril.com .br

Webdesigner, Técnico em Hardware, Técnico em Mecatrônica e estudante de Medicina.



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